Hammitt Frequently Asked Questions – HAMMITT

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Shipping & Returns

What’s your return and exchange policy?

If for any reason you are not completely satisfied with your order you have 30 days from receipt to return or exchange your items. We will provide you the shipping label for a $10 restocking fee. Visit our [returns page](/content/pages/pl-returns-exchanges "https://www.hammitt.com/pages/pl-returns-exchanges"/index.html) to start your return process.

PLEASE NOTE:

-Returns and exchanges will only be accepted if security tags remain intact and attached to bag.

-Specially priced Retiring Styles are final sale. Don’t worry: We’ll give you a heads-up before you purchase a style that cannot be returned.

When exactly will I receive my order?

By default, orders will arrive within 5-10 business days via FedEx, unless otherwise stated on a product page or at checkout. Visit our [Shipping Information](/content/pages/shipping-orders "Shipping & Orders"/index.html) page for more details.

Can I cancel or change my order after I have placed it?

Red alert!

If you placed your order in the last 15 minutes and wish to amend or cancel, click here to do so immediately.

To cancel or edit your order after 15 minutes has passed, please contact our Concierge Team ASAP at wecare@hammitt.com or call us 9am to 5pm PST Monday - Friday (833) 426-6488.

How do I make a return?

Didn’t work out? It happens! Simply click [here](/content/pages/pl-returns-exchanges "https://www.hammitt.com/pages/pl-returns-exchanges"/index.html) to process your return. All returns are subject to a $10 restocking fee. We will provide the correct shipping label, so that your return can be processed. Need additional help? Email wecare@hammitt.com - we’re happy to assist.

Do you ship to P.O. Boxes?

Yes.

How much does shipping cost?

We offer free shipping on orders over $100 here at Hammitt! We also offer several types of expedited shipping. Visit our [Shipping Information](/content/pages/shipping-orders "Shipping & Orders"/index.html) page for more details.

What do I do if I have not received my order yet, and it was supposed to be delivered?

Please know our team is working hard to get your special delivery fulfilled as soon as possible! If you are concerned about your order’s status, we’re happy to help ensure it’s on the way! Please submit your claim here: Hammitt Claims

What shipping options do you offer?

Economy - Free (5-8 business days)
3 Day Select Shipping- $29.99(3-4 business days)
2nd Day Air -$49.99(2 business days)
Next Day Air - $79.99 (1 business day)

*Business days are Monday to Friday.

For more information on our shipping options please visit our [Shipping Information](/content/pages/shipping-orders "Shipping & Orders"/index.html) page.

Redo Order Protection: FAQ

How do I purchase Redo Protection?

You'll see a toggle at checkout where you can add Redo protection to your Hammitt order. The small fee is added to your order total, and once your order is placed it's automatically protected against lost, stolen, or damaged shipments — no separate signup needed. Redo can only be added at checkout, so be sure to toggle it on before completing your order.

How do I file a claim?

Filing a claim is easy! Just head to our claim portal to get started. You'll need your order number and email address, then you'll answer a few simple questions about your issue (for damaged items, you'll be asked to upload a photo). Our Concierge team will follow up to help resolve it.

I can’t file a claim—what should I do?

First, double-check your order confirmation email and make sure you're using the correct order number and email address. If you're still having trouble accessing the claims portal or submitting your claim, email us at wecare@hammitt.com and we'll help you get it filed.

How do I cancel Redo Protection?

You can cancel Redo any time up until your order is fulfilled — just reach out to our Concierge team at wecare@hammitt.com or call (833) 426-6488. Once an order has been fulfilled, Redo can no longer be removed or refunded.

I have a question about the product I purchased—who should I contact?

For anything about your product — sizing, materials, repairs, or order changes — contact the Hammitt Concierge team directly at wecare@hammitt.com or (833) 426-6488, Monday–Friday 8am–5pm PST. Redo covers shipping issues only (lost, stolen, or damaged packages).

How do I view my claim status?

After submitting, you'll receive a confirmation email that your claim was received — you can access your claim any time from that email. You can also return to our claim portal and re-enter your order number and email to check the status.

Repairs

Where is Hammitt’s repair center located?

Repairs and Our Partners

Repairs are completed by our trusted repair partner, Cobblers Direct.The Hammitt Concierge team coordinates and oversees the repair process and will remain your primary point of contact. In some cases, Cobblers Direct may reach out directly if additional information is needed or if your request involves services that fall outside of warranty coverage and require payment.

As part of our partnership, we are pleased to extend discounted pricing on select additional services, including bag cleaning. These additional services, such as cleaning, are optional and available at a discounted rate through our partnership with Cobblers Direct.

How long will it take for my bag to be repaired?

Repair Timeline

Please allow 8-10 weeks from the time your bag is received for your repair to be completed and shipped back to you. Repair timelines may vary based on the nature of the repair, parts availability, and volume.

Hammitt Limited Warranty Program

At Hammitt, we stand behind the quality and craftsmanship of every bag we create. Each repair request is carefully reviewed by our team to determine whether the issue falls within our warranty guidelines. This includes certain known manufacturing defects that have been addressed in our current inventory and remain eligible for repair.

Our warranty covers the functional performance of hardware components on each crafted piece such as rivets, straps, zippers, and closures, and magnets when used under normal conditions. This coverage is intended to ensure your bag continues to perform as designed.

The warranty does not cover normal wear and tear, cosmetic changes like scratches or color transfer, or damage caused by external causes, misuse, accidents, or environmental exposure. This warranty is provided in accordance with applicable consumer protection laws. Nothing in this warranty limits any rights that cannot be limited under applicable law.

If your bag qualifies under our warranty guidelines, we will complete the repair at no cost to you. If it does not qualify, we will offer recommendations or available repair options to help you keep carrying Hammitt with confidence.

Covered Under Warranty

• D-Rings

• O-Rings

• Broken straps

• Defective magnets

• Zipper pulls

Not Covered Under Warranty

• Torn or stained lining

• Stained or damaged leather

• Normal Wear and Tear

• Cleaning or conditioning services

• Refurbishment or cosmetic restoration

• Zipper tape

If you would like to read more on our Non-Repairable Bag and Resale Policy click [here](/content/pages/non-repairable-bag-ownership-and-resale-policy "https://www.hammitt.com/pages/non-repairable-bag-ownership-and-resale-policy"/index.html).

Thank You for Choosing Hammitt

We appreciate you trusting Hammitt with your bag, and we are committed to keeping it performing beautifully for years to come. Our team is here to guide you every step of the way whether it is a warranty repair or a recommended service. We are honored to be part of your style journey.

How do I ship my bag for repairs?

Preparing Your Bag for Shipment

Please ship your bag without any additional items. Do not include dust bags, white boxes, or personal items, as we cannot guarantee that these items will be returned.

Shipping

You are responsible for shipping your bag to us. A shipping label will be provided during the repair request process through our repairs portal. Once repairs are complete, we will ship your bag back to you at no additional cost.

Thank You for Choosing Hammitt

If our repair team determines your bag is not repairable but still under warranty, Hammitt will provide you with alternative options. Should you choose a replacement or discount code to go toward a future purchase, the original bag will remain with Hammitt, and we may repurpose, reuse, or resell it at our discretion. If you would like to read more on our Non-Repairable Bag and Resale Policy [click here](/content/pages/non-repairable-bag-ownership-and-resale-policy "Non-Repairable Bag Ownership and Resale Policy"/index.html).

Discount Codes

Can I use a discount code on sale items? Discount codes apply to full-priced items only. They can’t be used on sale or final sale products.
Can I combine multiple discount codes? Only one discount code may be used per order. Codes cannot be combined or stacked.
Do discount codes expire?

Yes — all discount codes expire one year from the date they’re issued, unless otherwise stated in the offer.

My discount code isn’t working. What should I do?

First, double-check that your items are full-priced and that the code hasn’t expired. If everything looks right and it’s still not applying, please contact our Concierge Team at wecare@hammitt.com— we’ll be happy to help.

Personalization

Can I return or exchange my personalized items?

Because we personalize items just for you, they cannot be returned or exchanged at this time.

Is the personalization easy to remove?

We deboss all monograms into a style’s leather, so personalization is permanent!

How do I take care of my personalized item?

Our personalized items don’t require any special care - just be sure to keep them away from water!

How long will it take to get my personalized piece?

We’ll take an extra 3-5 days to personalize your piece before shipping.

About Products

How do I adjust my strap?

Click here to get a personalized tutorial on how to adjust your favorite style’s strap!

How do I protect or clean my Hammitt?

Check out our signature Leather Laundry protectant and conditioner. Each arrives with helpful instructions to keep your Hammitt looking brand new!

My Hammitt has denim stains - what do I do?

Denim, Hammitt’s favorite frenemy. To keep our leathers as soft as possible, some of our bags aren’t pre-treated or coated. We recommend tackling dye transfer using our signature Leather Laundry treatments, or by visiting your nearest leather care magician.

Stores

Where can I buy Hammitt products in person?

Our team can’t wait to see you at our flagship California stores! You can see our accessories in-person at

New! Scottsdale

Kierland Commons

15211 N Kierland Blvd

Suite 110

Scottsdale, AZ 85254

New! Chicago

838 West Armitage Avenue

Chicago, IL 60614

Manhattan Beach

227 Manhattan Beach Blvd

Manhattan Beach, CA 90266

La Jolla

7841 Girard Ave

La Jolla, CA 92037

You’ll also find Hammitt in over 800 retail partners nationwide.

Do you offer returns and repairs in-store?

Yes! Bring your bag in, and we’ll be happy to help!

Can I pay with cash in-store?

Thanks for asking! Our stores are cash-less at this time.

Corporate Gifting

Can I place a corporate order?

Please email ryan@hammitt.com for more information!

Other

Do you use AI-generated images?

Actual products always shown. Image background and/or models may be AI-generated.

How do I contact Hammitt?

Email wecare@hammitt.com, or call

10:30am to 5pm PST Monday & 8am to 5pm PST Tuesday - Friday (833) 426-6488 and a Concierge expert will help you personally - or direct your inquiry to the right team member!

I want to be in the know! How can I find out about new product launches?

Be sure to join our email list and our SMS list - we won’t spam you, but we’ll definitely give you the scoop on new arrivals as soon as they’re available.

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Bags

Our Story

Regular price Sale price

HELP CENTER

Shipping & Returns

What’s your return and exchange policy?

When exactly will I receive my order?

Can I cancel or change my order after I have placed it?

How do I make a return?

Do you ship to P.O. Boxes?

How much does shipping cost?

What do I do if I have not received my order yet, and it was supposed to be delivered?

What shipping options do you offer?

Redo Order Protection: FAQ

How do I purchase Redo Protection?

How do I file a claim?

I can’t file a claim—what should I do?

How do I cancel Redo Protection?

I have a question about the product I purchased—who should I contact?

How do I view my claim status?

Repairs

Where is Hammitt’s repair center located?

How long will it take for my bag to be repaired?

Hammitt Limited Warranty Program

How do I ship my bag for repairs?

Discount Codes

Discount Codes

Personalization

Can I return or exchange my personalized items?

Is the personalization easy to remove?

How do I take care of my personalized item?

How long will it take to get my personalized piece?

About Products

How do I adjust my strap?

How do I protect or clean my Hammitt?

My Hammitt has denim stains - what do I do?

Stores

Where can I buy Hammitt products in person?

Do you offer returns and repairs in-store?

Can I pay with cash in-store?

Corporate Gifting

Can I place a corporate order?

Other

Do you use AI-generated images?

How do I contact Hammitt?

I want to be in the know! How can I find out about new product launches?

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